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Terms and Conditions

Terms and Conditions

Terms and Conditions

Thank you for visiting Mailboxmerchant.com (a.k.a. Mailbox Merchant). The following summarizes our terms and conditions.

Terms of Use

By using the Mailboxmerchant.com website, you are agreeing to comply with and are bound by the listed terms and conditions. If you do not agree to these terms and conditions, you should not access or use Mailboxmerchant.com. Mailbox Merchant reserves the right to change the terms of this agreement and will notify users of any such changes by postings on the Mailboxmerchant.com website.


Orders are prepaid for individuals and new customers. Unless credit is established, payment must be made in full at the time order is placed for all custom orders and prior to shipment for all other orders. Purchase orders are accepted from institutions and government agencies with a satisfactory credit rating. All credit orders are due 30 days after date of shipment (NET 30). Other methods of payment include VISA, Discover and Master Card. For payments by check allow 10 days for processing before custom orders can be manufactured or before products can be shipped.


Prices and terms are subject to change without notice. All prices are in U.S. dollars. The prices listed do not include applicable taxes or freight unless specifically noted.

Custom Orders

Mailbox Merchant is delighted to assist with custom orders. A customer’s acceptance of a quotation is an indication that the quote has been approved per the specifications listed. Mailboxmerchant.com is not responsible for any discrepancies overlooked by the customer.


All orders are considered firm and cannot be canceled without our approval. If you need to cancel an order, contact our customer service department for a cancellation number. If product has shipped, or a custom order or special order is in process of being manufactured we will not be able to fulfill your cancellation request. If Mailboxmerchant.com cannot authorize the cancellation of an order, the customer will remain responsible for any balance due and the customer will not be entitled to a refund for any monies paid unless such order meets the criteria of our Returned Goods statement below.


Product shipment costs are noted on Mailboxmerchant.com. Orders placed outside the continental US may be subject to additional shipping charges. Customers will be notified via email of these charges. Standard products ship within 3 days after receipt of an order unless otherwise noted. Large and/or custom orders vary in shipping times and may be shipped from separate locations. Specific shipping dates cannot be guaranteed. Products are generally sent FED-EX Ground or FED-EX Freight. Florence products are shipped LTL Freight. For LTL freight deliveries, customer may incur additional delivery costs for unusual delivery requirements (e.g., residential delivery, inside delivery, lift gate service, special access). Customers are responsible for paying all ancillary common carrier service charges (e.g., inside delivery, specific delivery appointments, re-deliveries and lift gate deliveries) that were not prepaid with their order. Once products are delivered to the transportation company they become the property of the customer.

Damaged Goods and Shortages

Damaged products or shortages must be reported to the carrier. Because each carrier has different limitations on the amount of time that damages must be reported we suggest that this notification be done immediately. Please do the following upon receipt of package:

  1. Note any shortages of packages on the carriers delivery receipt. By not reporting damages or shortages on the carrier’s delivery receipt it is likely that you have waived your rights to file a freight claim.

  2. Thoroughly inspect packages and note any damages on the carriers delivery receipt. If the package has incurred any damage, open the package and immediately do a detailed inspection.

  3. You must report all shortages or any concealed damage to our customer service department no later than seven days after packages are received from the carrier. Customers should repack any damaged goods exactly the way they received them until the items are picked up or inspected by the carrier.


Returned Goods

Customer satisfaction is Mailbox Merchant’s highest priority. In order to assist you with returning or exchanging a product, we require that you first contact Mailbox Merchant Customer Service for a return authorization number. Products must be shipped per Mailbox Merchant’s shipping instructions, at your expense, to the warehouse address provided with the return authorization number.

To receive a refund or exchange, returned products must be received in sellable condition with all of their original shipping cartons and packing material within 30 days of receipt. Returns of items shipped to the customer with free shipping will have original outbound shipping costs deducted from the return. All refunds will be issued in the original form of payment and may be subject to a +25% restocking fee.  Customized products will not be accepted for return, exchange or refund.

In the unlikely event of product damage, please contact Mailbox Merchant Customer Service for pre-approval to return product.  Photographs of damage will be required.  Returned products must be shipped freight prepaid in original packaging to the warehouse address provided within seven days of receipt for repair or replacement.


Some products require assembly in which case instructions are provided. When products are for USPS access, contact your local post office regarding local approval and installation requirements before purchasing any mailbox product. Contact utility companies before digging. For products that utilize a USPS control lock, customers should contact their local post office to get the lock installed. For products that require build outs or modifications to existing structures we recommend that you have the product on hand before starting such work. Framing materials and fasteners are to be supplied by the customer.


Mailbox Merchant provides a one year limited warranty to the original purchaser covering defects in material and workmanship if reported to Mailbox Merchant within one year of the delivery date. This warranty is limited to the cost of the products and does not include the installation costs, misuse or alterations by the customer, or natural weathering of any finish (e.g., brass tarnishing, copper oxidation, etc.). Mailbox Merchant makes no warranty that the products sold are fit for any particular purpose. Mailbox Merchant, at its option, may replace or repair defective products. Returned goods will not be accepted without a return authorization number issued by Mailbox Merchant and must be shipped freight prepaid to Mailbox Merchant.

Product Changes

Mailbox Merchant reserves the right to discontinue products, change the configuration, size, materials, colors, finishes, options, or accessories of any product at any time without notice and without incurring liability. Published weights are approximate shipping weights.